24/7 Customer Support
Why is the availability of an effective customer support service vital on today?s Internet hosting market? Which are the traditional customer support channels?
The customer support that you can receive from your web hosting company is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have some technical problem with an existing account. Timely and clear info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is generally a proof that you're ordering from a genuine hosting provider not from some reseller. If you get a hosting account via a company that does not own its servers and it cannot access them directly, it's almost certain that you'll wait for a day or two so as to get a response to your query, therefore your web sites may stay offline for a long time. In contrast, a provider that provides various options for communication and has a support staff available at any time can assist you right away and help you limit or entirely avoid any kind of downtime and possible losses.
24/7 Customer Support in Web Hosting
All of our web hosting
offer you 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our website hosting solutions before you make a purchase or you're an existing customer and you have a question or a problem, you'll be able to contact us at any time, which includes holidays and weekends. We have many channels to get in touch with us - several telephone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more complex matters or any matters that require additional time to analyze and resolve. In contrast to a number of other website hosting providers, our trouble tickets have a guaranteed maximum reply time of just 1 hour, so no matter what the problem is, it will be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to receive well-timed assistance, in particular when your website is not running as it should be for some reason. Our semi-dedicated servers
come with 24/7 customer and technical support, so that in case anything happens, you are able to use various ways to get in touch with us - telephone line with a few local numbers around the globe, live chat, emails and support tickets. The first two choices are for pre-sales, billing and general issues, so that if you don't have an account yet, for example, you are able to find extra info regarding our services, or we can assist you with uncomplicated technical issues. The other two methods are for solely tech troubles or everything that's more time-consuming because it's much easier track the dialogue between you and our tech support team. The warranted max answer time for them is merely one hour, the typical one - 15-20 minutes, so you will not have to wait for an entire day so as to get assistance as you may have to do when using the services of various other service providers.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive timely support in general, let alone if you operate an entire server, that's why each and every dedicated server
that we provide includes 24/7 support with one-hour answer time warranty regardless of the problem. The service is absolutely free for any difficulties with the server or the software that was installed by our administrators through the setup, which means that you're able to contact us as many times as you would like, even during holidays. You can either open a support ticket from the billing section or you can send an email message, and the actual response time for both rarely exceeds 30 minutes as we have admins available round the clock. In case you require general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on three continents or you may take advantage of our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you're able to include to your server plan from the billing Control Panel.