Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Answer Guarantee

  • Each ticket you submit to the client help and support Department will be handled within approximately 60 mins. The common issues will be responded to asap. Nevertheless, if the service request you have sent us calls for help from a capable administrator, we’ll send the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Qualified Tech Assist Service

  • Our tech assist Dept is going to be working for you 24/7/365 to to take care of all assistance request tickets that you submit. We offer technical help and support for all software packages that are pre–installed on your hosting server. These include our custom designed Online Control Panel, the selected Operating System and also the server management panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • An extensive and routinely updated knowledge base is built into our custom–built Online Control Panel. It offers you quick tips on how to execute all the general site maintenance tasks. The Help section offers descriptive how to article tutorials and step by step video courses. You can gain access to the Help section by hitting the Help or Video buttons in the right part of each Control Panel section.