Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Online Control Panel you will find an in–depth Help section featuring lots of articles and regularly asked questions. They are answered by our support team of expert technicians. Just type in your question and our clever platform will return the best possible answer.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a selection of instructional video tutorials that visually show how you can troubleshoot a common problem connected to your web hosting account. You can find the tutorial video clips in the Help section.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • We back up our semi–dedicated servers with a 24x7 customer care service and a one–hour response time guarantee. Our competent technicians will be available 24/7/365 to reply to your enquiries and to sort out any issue that you could possibly come across. Just submit a support ticket from the Help Center and we’ll get back to you without any delay at all.