A 99.9% Server Uptime
The primary benefit of establishing your own web hosting system is that you don’t have to worry about compatibility issues – you design a given set of software apps in such a manner so as to be compatible with a defined set of hardware elements. The final result is something far more solid and dependable, because there are much less potential chances of failure. We have set up our cloud hosting platform atop time–tested hardware parts and a significantly tweaked version of Security–Enhanced Linux so as to create a truly secure and safe home for your own personal websites.
That’s the reason why, with each of our web hosting plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all datacenters.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it is crucial that you also set up your own network architecture. That is the reason why we built a custom–configured internal network in each one of our datacenter facilities. Relying on top–quality Juniper switches and routers, our internal network allows for supersonic data transmission speeds and is also fully redundant.
Hence, you can enjoy a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, regardless of which hosting package you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not pleased with our hosting services, or if you find them insufficient, or if you decide that you need to have a VPS servers instead of a cloud hosting plan – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain complete control over your domain names even when you cancel your account with us.
24/7 Technical Support
We’ve conscientiously handpicked each individual member of our 24x7 support department to make certain that we can offer you the best technical support service that you can possibly get. Each one of our technicians has several years of experience working with web hosting accounts behind his back, therefore they know what they are doing. What’s more, they are at your disposal 24–7–365 – you will be able to call them whenever you want and they’ll respond as quickly as possible.
Their average support ticket response time is just twenty minutes, while with many other hosting vendors you have to wait around for days. What’s more, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to within 1 hour.