A One–Hour Ticket Response Time Guarantee
All your help requests will be responded to in maximum 60 min after the support ticket or e–mail has been submitted. If your issue needs further assistance from a server administrator, we will direct the support ticket or the e–mail to the person on duty, in a timely manner and we will leave a comment to let you know that more time will be required for reaching the optimal solution. Furthermore if you make use of our Managed Services package, all of the server administration tasks included there will be executed whenever you prefer.
A Top–Notch Customer Service
If you need any help while working with the Online Control Panel or with any of the apps that we have pre–installed on the dedicated server on your behalf, do contact our client support team at any moment through the ticketing system. In addition, in case you need assistance administering your dedicated web hosting server, you can make use of the Managed Services package, which includes weekly Operating System updates, troubleshooting and software installation services, server monitoring and rebooting procedures, backup hard disk storage space, etcetera.
An Intuitive Help Section
Every dedicated server comes with our free Online Control Panel, which features an integrated knowledgebase and a selection of step–by–step video tutorials. Whenever you require assistance while working with the Online Control Panel, just push the Videos or Help buttons in the upper right corner.