1 hour ticket response
Ur Hidden Hosting’s team of customer service technicians is specialized in providing quick answers to each of your inquiries. We will review your customer support ticket as soon as it has been received and will reply back with a solution to your problem within less than 60 minutes after the helpdesk ticket submission. In reality, our average helpdesk ticket response time is 20 minutes.
An Exceptional Client Care Service
We have a team of web hosting support technicians who are eager to reply to all your inquiries anytime you are in need of assistance. The majority of our support team members have several years of experience in the web hosting sector, so you can always rely on rapid and exhaustive answers to your questions.
An Easy–to–Browse Help Section
Integrated into the Online Control Panel is an easy–to–browse Help Center, which includes a variety of sources of information. You can browse through a routinely updated knowledgebase offering web hosting account administration articles and website administration articles, watch the instructional video tutorials or have a glance at the F.A.Q. section.