Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance staff is educated to fairly quickly attend to all of our web hosting customers’ concerns and information questions. Via our ticket system, it’s possible to fill in your inquiry and a support crew member is going to go back to to you in only max one hour. In reality, practice has shown us that the usual answer period is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • You could contact us 24x7x365 with any question you’ve got about our products. We now have techs available most of the time to provide you with help and support when needed. You could use the ticketing system or post an email whenever you want, alternatively you can grab the telephone or make use of the online chat during working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Ur Hidden Hosting’s Control Panel delivers a detailed know–how base that’s incorporated into all parts. In each area, you’ll find a Help control key that will load for you a variety of step–by–step lessons on how to make use of a certain function or complete a certain action. Furthermore, we have created short training video lessons so you can get a better idea of the Control Panel’s interface.