Though this is not the mainfactor to help you distinguish a reliable web hosting provider from a bad one or a reseller from a real supplier, having the option to call and communicate with a live person is a sign that you aren't dealing with a one-person service provider and that you'll be able to get in touch with somebody any time you're looking for support. The telephone support for hosting services may range from standard to experienced, thus the issues which can be resolved through a phone call vary based on the service provider. In the general case, these issues are simpler and include billing or 1st level technical issues since more complex tasks often require a support ticket where both you and the system administrators can follow what is going on with a given situation. Still, having the option to phone call your supplier will save you lots of time and efforts for the numerous small issues which will eventually show up when you manage your website hosting account.
Phone Support in Web Hosting
All our web hosting
plans include telephone support fourteen hours a day even on public holidays, which means that if you do not have an account yet, you can give us a call and learn more about our solutions or whether we will meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so that you can call the number that is nearer to you. In case you are an existing customer, we will help you timely with all the general and billing matters and with a number of tech issues in order to save you time and efforts - we acknowledge the fact that in some cases it is easier to speak with a live person so as to get things done immediately. Certainly, some situations cannot be taken care of over the phone, so in such a case you can take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server
packages that we supply include real-time phone support for fourteen hours every day. In case you are not sure which package is suitable for your sites, you'd like to learn more about a package's features or you need any other type of info on our services, you'll be able to call any of the local telephone numbers which we have in the United States of America, the United Kingdom and Australia and our customer support representatives will assist you. In case you currently have an account, you'll be able to contact us about sales and general issues, although we're often able to assist with a large number of tech issues as well. For entirely tech issues you should employ our built-in ticketing system where the communication between you and our technical support team will be in one place, which is the best option when the problem can take longer time to be taken care of or it has to be escalated to our system administrators.