One-Hour Response Guarantee
Learn a lot more about the 1-hour response time guarantee and in what ways you, as a client, can benefit from it.
If you ever have any queries relating to the web hosting service or you encounter a problem with your websites, you’ll have to touch base with the hosting company’s customer support team. It may not matter how promptly they will respond when you have an enquiry of a generic nature, but an issue like a botched software app update, for instance, may result in your site becoming broken or inaccessible on the web. And the longer you wait for the support team to get back to you, the longer the site will be offline. In case you offer services or goods online, any outage will influence your site disruptively and you can lose existing or potential customers. Many web hosting providers, particularly resellers, respond to trouble tickets and emails within twenty four hours, but in the electronic era this is way too long, as visitors will hardly ever revisit a site that is not functioning properly for a long stretch of time.
One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum reply time for any tech support ticket that you open or any email that you send is just one hour, even in case you contact us on weekends and national holidays. Whatever the nature of your issue or query may be, we will lend you a hand right away and will give you the necessary info to resolve any problem with your websites. The actual reply time typically doesn’t exceed fifteen to twenty minutes, which suggests that you can forget about waiting for hours and hours on end to get a problem resolved or what’s even worse than that – waiting one whole day only to receive a response that more info is needed whilst nothing is resolved. We will offer you assistance in no time since we know how priceless time can be in the dynamic Internet space. The one-hour reply guarantee is valid for any technical or billing query that you may have in regard to our web hosting
One-Hour Response Guarantee in Semi-dedicated Servers
Our technical support team members will be at your disposal all the time and they will reply to any ticket that you post through the web hosting Control Panel within no more than 60 minutes. The response time is guaranteed no matter if you have a general query connected with your semi-dedicated server
or you experience a problem and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we are available day and night to tackle any billing, technical or general issue. If you get in touch with us about anything that is within our power, we will solve it before we respond, which suggests that you will not have to wait around for hours or days while the problem perseveres. In case there’s something that you need to do on your end, we’ll supply you with the required details – what workable solutions to try, what actions to take, etc.