A live chat is one of the several channels of communication provided by some web hosting companies as a part of their support services. Determined by the company, the chat is used for billing, pre-sales and/or technical support. This way of communication is quicker as compared to a support ticket and it makes it much more unlikely to misunderstand or misspell a word compared to a telephone call with a representative. Furthermore, when the issue that you have requires some time to be reviewed and dealt with, you can do something different meanwhile instead of just waiting, as you'd have to do if you call. You can also employ a live chat assistance service for free as long as you have world wide web accessibility even when your hosting provider is situated in another country and they don't have a local phone number that you can call.
Live Chat Support in Web Hosting
We supply a live chat support service for all of the web hosting that we offer and we are able to assist you with almost everything live. In case you don't have an account with us yet, we'll give you more info about the plans to help you to get the most appropriate plan. If you are a current client, we will be able to assist you with any billing or general matter along with with a number of common technical issues, for instance an e-mail address installation in a desktop email client. In case you cannot phone us for whatever reason or you are in some country where we do not have a local phone number, our live chat is the best option to get in touch with us. Needless to say, some troubles need additional time to investigate and test, so you will need to open a support ticket to our technicians, but nonetheless, we are able to save you time and help you with quite a lot of problems on the chat.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as a part of our services, so when you have any questions concerning our semi-dedicated servers, you are able to speak with our customer care team whenever you need regardless of whether you have already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and difficulties, but we can assist you with quite a few tech questions as well. We will help you select the proper plan for your sites in case you do not have an account yet, we can respond to any billing questions or concerns you could have or we can help you with installing your new e-mail address on your computer or smart phone - all of this will be done timely since our live chat service is accessible all day, every single day. Whenever you need assistance, you can speak to an agent and save a long time.