A ticketing system is the most popular correspondence channel that hosting providers offer to their clients. It is usually part of the billing account and is the most efficient way to solve an issue that requires some time to examine or that needs to be escalated to a server admin. In this way, all responses contributed by either party will be kept in one and the same location in case someone else wants to work on the problem at hand and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which means that you will have to log in and out of at least two accounts to perform some operation or to reach the company’s client support staff. If you want to manage a couple of domains and each one is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Additionally, it can take a considerable period of time for the provider to process your tickets.
Integrated Ticketing System in Web Hosting
The ticketing system that we use for our web hosting is not separate from the hosting account. It’s included in our fully featured Hepsia Control Panel and you will be able to visit it at any specific moment with only a few clicks, without having to leave your hosting account. The ticketing system includes a quick-search field, so you can track down virtually any trouble ticket that you have submitted in the past, if needed. You can also read knowledge base articles that belong to different problem categories, which you can select, so you can discover how to solve a specific problem before you actually open a ticket. The response time is maximum sixty minutes, which goes to say that you can receive prompt assistance whenever you need it and in case our client care staff recommends that you do something within your account, you can do it instantly without signing out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was built with one aim in mind – that you should be able to manage everything associated with your semi-dedicated server account from one place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got a question or stumble upon a complication, you can contact our client care staff members straight away without needing to log in to an entirely different admin console. You can look through your web files or check various settings in your account while you open a new ticket or read the reply to an old one. In case you’ve got many tickets and you’d like to find a given one, you can take advantage of the clever search option, which is available in the Help section of the Control Panel. We guarantee that you will receive a reply within the hour irrespective of the essence of your enquiry or problem.