A ticketing system is the most popular correspondence channel that hosting providers offer to their clients. It is usually part of the billing account and is the most efficient way to solve an issue that requires some time to examine or that needs to be escalated to a server admin. In this way, all responses contributed by either party will be kept in one and the same location in case someone else wants to work on the problem at hand and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which means that you will have to log in and out of at least two accounts to perform some operation or to reach the company’s client support staff. If you want to manage a couple of domains and each one is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Additionally, it can take a considerable period of time for the provider to process your tickets.